What happens if a customer's payment fails?

The behavior depends on the payment method used.

Online payment (saved card) After 3 failed attempts, the customer receives an email notification. The subscription is not managed and does not count toward your Komashi fee.

Bank transfer / offline payment There is no automatic retry. The customer receives a notification to manually renew their subscription.

Money flow

End User → Payment Provider → Provider

Komashi is not involved in the money flow.

• ✅ Successful payment → invoice is issued (if invoicing provider is set up) and subscription is managed
• ❌ Failed payment → subscription is not managed and does not count toward your fee