How do I issue a refund?
Komashi does not process refunds. Refunds are governed by your own published refund and cancellation policy and by the consumer law that applies to your customer. You issue the refund through your payment provider, because that is where the money is.
If you want to stop future charges, cancel the customer's subscription. The subscription remains active until the end of the current billing period, then ends automatically.
A refund or cancellation reduces or reverses your Komashi commission only if it is requested and processed through the Platform. If you refund a customer outside Komashi, the commission on that invoice has already accrued and remains payable.
End User → Payment Provider → Provider
Komashi is not involved in the money flow and never holds your customers' payments, so it cannot fund or administer a refund.