18 docs tagged with "payment-method"

To check if PayPal is available, go to Settings → Payment providers (under the BILLING group). If PayPal is not listed, you can request it by clicking Request new.

To check if Stripe is available, go to Settings → Payment providers (under the BILLING group). If Stripe is not listed, you can request it by clicking Request new.

If a payout fails, you need to get in touch with your Payment Provider support to resolve the issue.

To start selling, complete these three steps in the Control Center.

You can request a new payment provider. Go to Settings → Payment Methods and click the Add Payment Method button. Then, select the Request new payment provider option and fill in the form. We will review your request and get back to you as soon as possible.

Manage the payment methods available on your storefront. Open Settings → Payment providers in the Control Center.

Enable payment methods so customers can pay for your service. This is the fifth and final step in the Required steps.

Verify your account so Komashi can send you payouts. This is the second step in the Required steps.

Two things must be set up before you can accept payments.

A chargeback or payment dispute is handled between you, your customer, and your payment provider, under your agreement with that payment provider. Open the case in your payment provider's dashboard.

When the renewal is due, Komashi attempts to charge the saved payment method. If the card is expired or unusable, the charge fails and renewal does not happen. The subscription moves to an Expired status and the customer receives a notification about the failed payment.

The behavior depends on the payment method used.

Without a payment provider, customers cannot pay for your services. You can create services and set up your account, but payments will not be processed until a payment provider is connected.

A payment provider handles the actual money transfer from the customer to you — for example, a card processor or bank transfer system.

The full list of available payment providers is visible inside the platform.

It depends on the payment method used.

This issue is handled by your payment provider, not by Komashi. Contact your payment provider's support team directly to resolve the issue.

Payout processing is handled by your payment provider. Contact your payment provider's support team to check the status of your payout.