Who is an End User?
Who is an End User?
An end user is a person who uses the services offered by providers on the Komashi platform.
If you buy or subscribe to a service through Komashi — through a provider's storefront or their own product — you are an end user.
Who you are actually buying from
Komashi is the software. The provider is the business you are buying from.
When you book, order, or buy a service, your contract is with the provider, not with Komashi. The provider is responsible for the service itself — its description, price, quality, delivery, and legality — and for its own cancellation and refund policy. The provider's identity and contact details are shown on its storefront.
End User → Payment Provider → Provider
Your payment goes straight from you, through an independent licensed payment company, to the provider. Komashi never holds or receives your money and is not the merchant you are paying — the name on your card statement identifies the provider, not Komashi.
Komashi does not charge you anything for using the Platform as a customer.
What End Users Can Do
End users can:
- Browse a provider's services on the provider's storefront
- Subscribe to plans on a monthly or yearly basis
- Manage their subscriptions — upgrade, downgrade, or cancel
- View and download invoices for their purchases
- Manage billing profiles — keep one or more billing identities for their subscriptions
How End Users Access the Platform
End users can reach Komashi-powered services in two ways:
- Through a provider's storefront — open the provider's store link (for example
yourbrand.komashi.com) to browse and subscribe - Through a provider's own product — if the provider has integrated the Komashi Widget or API into their platform
An end user does not need to know they are using Komashi. They interact with the provider's service, and Komashi works in the background.
End Users vs. Providers
The difference is simple: providers create and sell services; end users buy and use them.
An end user can also be a provider — for example, a freelancer who buys tools from one provider while selling their own services to other customers.
In short, end users are at the heart of the platform — everything providers build and partners refer ultimately serves them.