12 docs tagged with "customers"

Pausing a subscription is not currently supported. Customers can cancel their subscription, which remains active until the end of the current billing period.

CSV export is not available in the Komashi Control Center. You can retrieve customer data programmatically using the API.

Yes. Go to Subscriptions, select the subscription, click ... and choose Change End Date. You can extend or shorten the end date.

Yes. Customers and billing profiles can be created and managed in the system. However, bulk import is not currently supported — customers need to be added individually.

This guide explains where and how you can view and manage your customers as a provider.

What can be exported directly

1. Go to Subscriptions in the left sidebar.

Komashi does not process refunds. Refunds are governed by your own published refund and cancellation policy and by the consumer law that applies to your customer. You issue the refund through your payment provider, because that is where the money is.

1. Go to Subscriptions in the left sidebar.

There is no limit. You can have as many customers as your business needs.

Where you report a problem depends on what the problem is.

Go to Customers in the left sidebar, select the customer, and open the Invoices tab.