Version v1.0, effective 2026-08-31. The official language of the Terms is English; any translation is provided for convenience only.
KOMASHI ACCEPTABLE USE POLICY
Module E — Acceptable Use Policy (AUP)
Version: v1.0 · Effective date: 2026-08-31
This Acceptable Use Policy applies to everyone who uses the Komashi Platform — Providers, Partners, and End Users. It is incorporated into the Komashi General Terms of Service (Module 0) and the applicable Role Terms. Capitalized terms have the meanings given in Module 0.
1. Purpose and Scope
In short: These are the ground rules for using Komashi, whatever your role. They exist to keep the Platform lawful and safe for everyone. This summary is for convenience only and is not legally binding; the numbered terms govern.
1.1. This AUP sets out what you may not do on or through the Platform. It applies to all use of the Platform, including content you upload, services you offer, referrals you make, and your interactions with other users.
1.2. Komashi is a technical platform only. It does not pre-screen Provider Services or User Content, and — as stated throughout the Terms — Komashi is not part of the money flow: payments for Provider Services pass directly from End Users, via the Payment Provider, to Providers, and Komashi never holds or controls those funds. Enforcement of this AUP is therefore limited to Platform-level measures (Section 4); Komashi cannot and does not freeze, seize, or redirect any party's funds.
1.3. How we moderate (Regulation (EU) 2022/2065, Art. 14). Komashi restricts the use of the Platform as set out in this AUP. Content and conduct are reviewed on report, not by general pre-screening: Komashi does not proactively monitor or automatically scan User Content, and applies no automated content-moderation, automated filtering, automated classification, or automated risk scoring to restrict content or accounts. Every enforcement measure under Section 4 is taken by a human reviewer, on the basis of a report received under Section 3.1, a legal or regulatory obligation, or an authority's order. The internal review route against any measure is set out in Section 4.3, and for EU users in Section 4.3a. This AUP and the Terms are published in a clear and accessible form at https://komashi.com/legal/terms and are available in a machine-readable format at https://komashi.com/legal/terms.json.
2. Prohibited Content and Activities
In short: No illegal services, no stolen content, no fraud, no selling licensed products without the license, and no abusing the Platform or the people on it. Non-binding summary.
You must not use the Platform to do, offer, promote, or facilitate any of the following:
2.1. Illegal services and content. Any service, product, or content that is illegal under the laws of the UAE or of any jurisdiction you target or operate in, including content that violates UAE media and content standards.
2.1a. Explicitly prohibited categories (zero tolerance). Without limiting Section 2.1, the following are strictly prohibited on or through the Platform in every case: (a) illegal drugs and controlled substances; (b) weapons, firearms, and their parts, components, or ammunition; (c) human trafficking and any form of exploitation of persons; (d) pornography and any sexually explicit content; and (e) any other adult (18+) goods, services, or content. Komashi applies zero tolerance to these categories and may take immediate action under Section 4.2, including reporting to the competent authorities.
2.2. Intellectual property infringement. Uploading, selling, or distributing content or services that infringe copyright, trademarks, trade secrets, or other proprietary rights; using another business's branding to mislead.
2.3. Fraud and deception. Fraud, phishing, impersonation, fake reviews or manipulated ratings, misleading service descriptions or prices, pyramid or Ponzi schemes, money laundering, terrorist financing, or evasion of sanctions; misuse of QR codes (copying, reselling, or altering them); self-dealing or fictitious transactions designed to manipulate Fees, the free-invoice allowance, or Partner Commission.
2.4. Regulated goods and services without a license. Offering goods or services that require a license, registration, or authorization (for example medical, legal, financial, insurance, pharmaceutical, gambling, tobacco/alcohol where restricted) without holding the required license in every jurisdiction you serve; offering payment, remittance, or other financial services through the Platform in any form.
2.5. Harmful and abusive content. Content that is defamatory, harassing, threatening, hateful, obscene, exploitative of minors (zero tolerance — reported to authorities), or that incites violence.
2.6. Abuse of the Platform. Interfering with or disrupting the Platform; probing or breaching its security; introducing malware; scraping or bulk-extracting data without permission; reverse engineering; overloading infrastructure; circumventing access controls, Fees, rate limits, or enforcement measures (including creating new Accounts to evade sanctions under this AUP).
2.7. Abuse of other users. Harassing, defrauding, or misusing the personal data of other users; sending spam or unsolicited communications through Platform features; misusing referral mechanics (fake referrals, self-referrals, incentivized sign-ups prohibited under Module B).
2.8. Misrepresentation of Komashi. Claiming or implying that Komashi endorses, guarantees, sells, or is responsible for your services; using Komashi's name or marks except as permitted.
2.9. AI-generated content that would breach any rule above. Producing or editing content with an AI tool is permitted, and this Policy does not require you to label it as such. What is not permitted is treating a tool's output as an exception to the rules: content made with AI must satisfy every requirement of this Section, and Section 6.5 of the Provider Terms applies to it in full. You are responsible for its accuracy, for its lawfulness, and for holding the rights needed to use it, exactly as if you had written or photographed it yourself. An AI-generated service description that misstates what the End User will receive is a misleading description under Section 2.3; an AI-generated image that infringes a third party's rights falls under Section 2.2. Separately, where an image, audio, or video file you upload was generated or manipulated by AI so that it resembles a real person, object, place, or event and would appear authentic, you must disclose that it is artificially generated — that obligation is placed on you as the deployer of the tool by Article 50(4) of Regulation (EU) 2024/1689, not on Komashi, and it applies whatever this Policy says.
3. Reporting Violations
In short: If you see something that breaks these rules, tell us — we review reports and take action where warranted. Non-binding summary.
3.1. How to report. Suspected violations can be reported to info@komashi.com or through the report form in the Komashi support system. You do not need an account to submit a report.
3.2. What a report should contain. So that a report can be acted on, it should include:
(a) an explanation, sufficiently substantiated, of why you consider the content or conduct to be unlawful or in breach of this AUP;
(b) a clear indication of the exact electronic location of the material — the precise URL or URLs, and any further information needed to locate it (for example the Provider's subdomain, the service or invoice reference, or the date and time of the conduct);
(c) your name and email address, except where the report concerns an offence referred to in Articles 3 to 7 of Directive 2011/93/EU (offences against children), for which a report may be submitted anonymously; and
(d) a statement confirming your good-faith belief that the information in the report is accurate and complete.
A report containing all four elements and concerning allegedly illegal content is treated as giving Komashi knowledge of that content. A report missing an element is still reviewed; it may simply take longer, and Komashi may come back to you for what is missing.
3.3. What Komashi does with a report.
(a) Confirmation. Where you have given contact details, Komashi confirms receipt without undue delay.
(b) Review. Reports are reviewed in a timely, diligent, non-arbitrary and objective manner. The review is carried out by a person — no automated content moderation, filtering, classification, or risk scoring is applied to it (Section 1.3).
(c) Decision and notice. Komashi notifies you of its decision on your report, without undue delay, and tells you what redress is available against that decision. Where a measure is taken against a user, that user receives a statement of reasons under Section 4.3b.
(d) Limits. Komashi does not guarantee any particular outcome and does not disclose enforcement details to reporters beyond what this Section requires or the law compels.
3.4. Intellectual-property notices. The owner of an intellectual-property right, or a person authorised to act for them, may submit an infringement notice to the same address. In addition to the elements in Section 3.2, the notice should identify the right relied on and the basis on which it is held, and, where the notice is submitted on the owner's behalf, confirm the authority to act.
(a) What happens. Where a notice is substantiated, Komashi removes or disables access to the material and notifies the Provider concerned with a statement of reasons under Section 4.3b, including a copy of the notice unless disclosure of the notifier's identity is not strictly necessary or is prohibited.
(b) Counter-notice. The Provider may contest the removal under Section 4.3 by explaining why the material does not infringe. Where a counter-notice is substantiated, Komashi restores the material and informs the notifier. Komashi does not adjudicate ownership of an intellectual-property right; where the parties' accounts genuinely conflict, Komashi may keep the material disabled until the dispute is resolved between them or by a court, and will say so to both.
(c) Repeat and abusive notices. Komashi may suspend the processing of notices from a person who repeatedly submits manifestly unfounded notices, after having given a prior warning.
3.5. Orders from authorities. An order from a competent judicial or administrative authority to act against specific illegal content, or to provide information, is dealt with under Section 4.1 and Module 0. Komashi informs the issuing authority of the effect given to the order, and informs the affected user of the order and the effect given to it, unless the order or applicable law prohibits or defers that information.
3.6. Suspicion of a criminal offence threatening life or safety (Regulation (EU) 2022/2065, Art. 18). Where Komashi becomes aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place, or is likely to take place, it promptly informs the law enforcement or judicial authorities of the Member State or States concerned and makes all relevant information available to them. Where the Member State cannot be identified with reasonable certainty, Komashi informs the authorities of the Member State in which it has its legal representative (Section 16.4 of Module 0), or Europol, or both. This obligation applies regardless of Komashi's size and is not limited by Section 3.3(d).
4. Enforcement — Graduated Measures
In short: Our normal path is: warning first, then restricting features, then suspension, then termination. For serious violations — like illegal content or fraud — we can skip steps and act immediately. Non-binding summary.
4.1. If Komashi reasonably believes you have violated this AUP or the Platform Guidelines (Schedule 1 to this AUP), it may apply the following measures, normally in escalating order and proportionate to the violation. Komashi may also restrict, suspend, or terminate your Account unilaterally upon the request or order of a competent authority:
(a) Warning — notice of the violation with an opportunity to remedy it within a stated period;
(b) Feature restriction — limiting specific functionality (e.g., publishing new services, issuing QR codes, referral links, API access) or removing or unpublishing specific content;
(c) Suspension — temporarily blocking the Account or the public availability of a Provider presence, per Section 12.2 of Module 0;
(d) Termination — closing the Account and terminating the applicable agreement, per Section 12.3 of Module 0.
4.2. Severe violations. For severe violations — including illegal content or services, fraud, threats to the security of the Platform or its users, content exploitative of minors, or violations creating legal exposure for Komashi — Komashi may apply any measure immediately, at its discretion, without prior warning or escalation, and may notify and cooperate with law enforcement and competent authorities.
4.3. Notice and review. Where reasonably practicable and legally permitted, Komashi will notify you of the measure taken, the reason, and how to seek review by replying to the notice or writing to info@komashi.com. Komashi will lift measures where a review shows they were not justified. This Section does not apply where notice would compromise an investigation or is prohibited by law. For Providers within the scope of Regulation (EU) 2019/1150, the additional requirements of Module A Section 5.2a apply.
4.3a. EU users — Digital Services Act (Regulation (EU) 2022/2065). Where the DSA applies to Komashi in respect of EU users: (a) notices of allegedly illegal content may be submitted through the channel in Section 3.1 and are processed as set out in Sections 3.2 and 3.3 (Art. 16); (b) the statement of reasons required by Art. 17 is given as set out in Section 4.3b; and (c) if and when Komashi qualifies as an "online platform" under the DSA and ceases to benefit from the micro/small-enterprise exemption, Komashi will additionally operate the internal complaint-handling system required by Art. 20. Nothing in this Section limits Komashi's rights under Section 4.2 in cases of illegality, fraud, or security threats.
4.3b. Statement of reasons. Where Komashi restricts a user because content the user provided is alleged to be illegal or incompatible with the Terms, it gives that user a clear and specific statement of reasons. This applies to: restricting the visibility of specific content, including removing it, disabling access to it, or demoting it; suspending, terminating or otherwise restricting monetary payments; suspending or terminating the provision of the Service in whole or in part; and suspending or deleting the Account. The statement of reasons contains at least:
(a) which measure has been taken and, where relevant, its territorial scope and duration;
(b) the facts and circumstances relied on, including whether the measure follows a report under Section 3 or Komashi's own investigation, and — where strictly necessary — the identity of the person who reported;
(c) whether automated means were used to take the decision, and whether the content was detected or identified by automated means (at present, neither: see Section 1.3);
(d) where the measure concerns allegedly illegal content, the legal ground relied on and why the content is considered illegal on that ground;
(e) where the measure is based on incompatibility with the Terms, the contractual provision relied on and why the content is considered incompatible with it; and
(f) how to seek review of the decision (Section 4.3).
A statement of reasons is not given where the content is deceptive high-volume commercial content, or where giving it would be prohibited by law or would compromise an investigation (Section 4.3).
4.4. Preservation of rights. Enforcement measures do not affect your accrued payment obligations, Komashi's right to claim damages, or the survival provisions of Module 0.
5. No Liability for Enforcement
In short: If we sanction an account under these rules, we're not liable for the consequences to that account holder — except where the law says otherwise, and consumers always keep their mandatory rights. Non-binding summary.
5.1. To the maximum extent permitted by applicable law, Komashi shall have no liability toward the sanctioned party for damages, losses, or lost business resulting from enforcement measures applied in accordance with this AUP, including removal of content, feature restrictions, suspension, or termination.
5.2. Nothing in this Section 5 excludes liability that cannot be excluded under mandatory applicable law (including Komashi's willful misconduct or gross negligence — Section 10.3 of Module 0), and nothing in this AUP limits the mandatory consumer rights of End Users (Section 14 of Module 0).
5.3. For the avoidance of doubt, enforcement never involves any dealing with funds: because Komashi is not part of the money flow, questions of refunds or payments between Providers and End Users following an enforcement measure remain exclusively between those parties and the Payment Provider, subject to the Provider's obligations under Module A.
6. Changes
In short: We may update this Policy with advance notice for material changes. If you keep using the Platform after a change takes effect, you accept it. Non-binding summary.
6.1. Komashi may update this AUP in accordance with Section 4 of Module 0 (advance notice and grace period for material changes). Continued use after the effective date constitutes acceptance.