Give customers a place to manage their subscriptions.

Customers can review their plan, status and billing details in a portal connected to your Komashi service. Available changes depend on the subscription and its payment setup.

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What customers see

Make the package, current status and relevant billing information easy to find.

Plan and status

The package they subscribe to and whether it is active.

Valid until

The date the current period runs to.

Add-ons and invoices

Their add-ons, plus invoice downloads where the provider supplies a PDF.

Self-service when your setup supports it

Support the customer actions your portal allows, while keeping the subscription record connected to your business.

  • Change plan

    Upgrades apply now with a prorated charge. Downgrades take effect at renewal.

  • Cancel

    The subscription ends at the end of the current period, unless your provider is set to end it immediately.

  • Update a payment method

    On active recurring subscriptions, where the connected provider supports it.

Customer portal · Downgrade

Your subscription

Care Plus

$190 / month

Fewer handoffs. Clearer conversations.

Keep customers informed without sending every question through your team.

Read the customer portal guide

Frequently asked questions

What can customers see?

Their plan, subscription status, the date it is valid until, add-ons and invoices. Invoice downloads appear when the provider supplies a PDF.

Which changes can customers make?

Active self-service subscriptions can move to another plan. Upgrades apply now with a prorated charge; downgrades take effect at renewal. Cancellation ends the subscription at the end of the current period unless your provider is set to end it immediately. Pausing is not available.

Can customers update a payment method?

Customers can update a payment method on active recurring subscriptions where the connected provider supports it. Bank transfer and cash payments are confirmed by your team, not by the customer.

Give customers control over their subscriptions.

Offer a customer-facing portal connected to your Komashi subscription workflow.

Explore customer self-service