What should a customer subscription portal include?

A customer portal should answer four questions quickly: What am I paying for? What is my subscription status? When does it change or renew? What can I do myself?

Quick answer

A useful portal answers those four questions on one screen and offers only the actions the subscription supports. Anything that needs a judgement call stays with your team, and the portal should say so rather than hide it.

Care Plus

Billed monthly

$190 / month

Subscription details at a glance

  • What the customer pays for, and the price per period
  • The current status and the date of the next renewal
  • Any change that is pending, and the date it takes effect
  • Recent invoices and payment history

What still needs your team

The portal does not pause a subscription, and it hides the plan change while another change is pending. Exceptions, custom arrangements and questions that need a judgement call stay with your team, which handles them directly.

See the customer portal

Self-service without surprises

  • Upgrade a plan, applied now with a prorated charge
  • Downgrade a plan, applied at renewal
  • Add a one-time service
  • Change the card on file
  • Update invoice settings
  • Cancel the subscription or extend its end date

Ready to put this into practice?

Explore Komashi Customer Portal.