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How does a customer present their QR code?

  1. Go to My Subscriptions.
  2. Click ... next to the subscription.
  3. Select QR Code Entry System.
  4. Show the QR code to the provider for scanning.
note

The QR code refreshes automatically every 15 minutes.

Your QR code is personal

Treat it like a ticket. Do not share, sell, or copy it — unless the provider says otherwise, it is valid only for the person it was issued to, and a code that has been shared, altered, or already used may be refused.

A QR code identifies you and grants access. It does not initiate payments and is not a payment instrument.

If a QR code is refused, contact the provider — what it entitles you to is set by your contract with them. If it will not display or scan at all, that is a technical problem: contact Komashi at info@komashi.com.